All holidays advertised here are operated by Robert William Steel and Peter Smith, trading as Aletrails from Tower Cottage Carshalton SM5 2BS
They are sold subject to the following conditions:

1) To make a booking you must complete the Booking Form and pay a deposit of 20% of your selected holiday. We will then invoice you for the remainder of the cost, which you must pay not later than 5 weeks before departure. If you book less than 5 weeks before departure, full payment must be made on booking. The booking is not accepted and no contract shall exist between us until the date shown on the confirmation issued by Aletrails. Notification of cancellation must be made to us in writing and will be effective upon receipt.

2) Bookings made direct over the telephone by credit card more than 5 weeks before departure will not be deemed accepted until we have received a signed booking form and we have issued a confirmation. If a signed booking form is not received within 10 days of the direct booking being made, the booking will be cancelled, the deposit will be forfeit and the place will be released for resale. Direct bookings made by credit card less than 5 weeks before departure (i.e. when full payment is due on booking) will be subject to the cancellation conditions in clause 4 below and clients will be deemed to have read and accepted our booking conditions regardless of whether a booking form has been received in our office.

3) If you cancel your booking more than 5 weeks before departure we will not refund your deposit. If you cancel your booking after you have paid in full the following cancellation charges will be made:
more than 35 days before departure: loss of deposit
between 30 and 35 days before departure: 40% of the holiday cost
between 25 and 29 days before departure: 60% of the holiday cost
between 15 and 24 days before departure: 80% of the holiday cost
14 days or less before departure (or fail to join the holiday): 100% of the holiday cost
These dates refer to the date we receive written notification of your cancellation. We strongly recommend you to take out insurance against irrecoverable cancellation costs.

4) If you are prevented from travelling, you may transfer your booking to another person provided they meet all the requirements relating to that holiday. A transfer fee of £10 will be payable,. Should you transfer your booking to another person, you will both be jointly and severally liable for payment of the holiday price and other associated expenses.

5) If you do not pay the balance of your holiday cost by the due date of 8 weeks before departure your booking will be terminated and you will lose your deposit.

6) We will let you know as soon as we can if we are forced to significantly alter or cancel your holiday. In these circumstances you can choose one of the following options.
a) accept our offer of a replacement holiday; or
b) ask us for a refund of the money you have paid.
Your decision about which alternative you accept must be made as soon as possible after we notify you.
If appropriate we will also compensate you for the inconvenience unless the alteration or cancellation is because there are insufficient numbers to run the holiday, or if the alteration or cancellation has come about because of unavoidable, unusual and unforeseeable circumstances beyond our control. We shall inform you 4 weeks prior to departure if there are insufficient numbers to run the holiday and in all other circumstances we will endeavour to, inform you at the earliest opportunity.

7) A general indication is provided of the itinerary for each holiday, the type of accommodation used, what is included in the price. Whilst we will endeavour to avoid changes to our programme, we reserve the right to make changes and we will notify you of any changes that we become aware of as soon as we are reasonably able to do so. The outline itineraries given for each holiday must therefore be taken as an indication of what we expect to accomplish, and not as a contractual obligation on the part of Aletrails. Changes in itinerary may be caused by weather conditions, mechanical breakdown, or other unforeseeable circumstances.

8) Any information or advice provided by us on matters such as clothing, equipment, what to carry during the day etc. is given in good faith but without responsibility our part, and responsibility for being suitably equipped to walk rests with the client.

9) Where we advertise special events or entertainment, for example a brewery visit or ‘meet the brewer’ evening, we will do our utmost to offer similar alternatives if our expected host is unable to meet their commitment- but these events do not constitute part of the contractual obligations for a holiday and we can accept no responsibility if they fail to materialise.

10) Although our pub walks never stray far from habitation and are within the capability of a reasonably fit adult, it is necessary that you abide by the authority of the walk leader and if in the reasonable opinion of the leader you are not able to complete a walk either through lack of fitness or through behaviour likely to cause danger, distress or annoyance to others we may ask you to make your way back to the hotel separately via other means, without any liability on our part.
If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us of this at the time of booking.

11) We recommend that you take out insurance to protect you against cancellation of your holiday, and any possible medical expenses that you might incur through illness whilst taking part.

12) If you have any complaint about the holiday, you must make it known at the earliest opportunity to the leader and/or our local representative, who will normally be able to take appropriate action. If you are not satisfied with their response and you
feel your enjoyment of the holiday is likely to be significantly affected, you should notify our head office in London and we will do our best to resolve the problem. If at the end of the holiday, you feel your complaint has not been properly dealt with, we shall try and agree a settlement with you, but you must first notify us of your complaint in writing within 35 days of your scheduled date of return. Please note we only deal with complaints via letter, telephone or email, and not in person.

13) We are responsible to you for the proper performance of our obligations under the contract irrespective of whether those obligations are provided directly by us, or by third party service providers engaged by us acting within the proper course of their employment. We are liable to you for any damage caused to you by our failure to perform the contract or by our improper performance of the contract, unless that failure is:
a) attributable to you;
b) attributable to a third party unconnected with the provision of the services and are unforeseeable or unavoidable;
c) due to unusual and unforeseeable circumstances beyond our control and could not have been avoided even if all due care had been taken
d) due to an event which even with all due care we could not foresee or forestall.

14) In any event, you are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives.

15) Any likeness or image of you secured or taken on any of our holidays may be used by the company without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind, such as brochures, slides, video shows and the internet.

16) To ensure that your holiday runs smoothly, we need to use information such as your name and address, special needs, dietary requirements etc. We will apply appropriate security measures to protect this data. However, we must pass it to hotels. We may also supply it to security or credit checking companies. When you make this booking, you consent to this information being passed to the relevant people.

17) The booking conditions may only be waived or amended by written mutual consent. When you complete the booking form you agree to accept all these conditions, and when we accept your booking we agree to carry out our obligations to you as defined in this brochure and other information provided to you. This Agreement will be governed by English law and any disputes will be dealt with by the English courts.

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